Contact Us

Last updated: September 23, 2026

We’re here to help.

If you have a question about an order, a product, a return, or anything else, the fastest way to reach us is by email. We monitor our inbox throughout the business day and aim to reply within one business day.

Customer Service Hours
Monday – Friday, 9:00 AM – 6:00 PM (ET)
Closed on weekends and major U.S. holidays.

Email
info@birdiesmall.my

Phone
+1 757-807-0879

Mailing & Return Address
Birdies Mall
14213 Carver Drive
Carrollton, VA 23314
United States

Before you write to us

• For order-related questions, please include your order number.

• For returns, please review our Refund & Return Policy first so you can include the information we need to process your request quickly.

• For privacy-related requests, please put “Privacy Request” in the subject line.

We are an online-only retailer. We do not operate a walk-in storefront, and our Carrollton, VA address is used for correspondence and returns only. Please do not send returns without first contacting us, as this helps us track your package and process your refund faster.