Last updated: September 23, 2026
Where we ship
We currently ship to addresses within the contiguous United States. We do not ship to P.O. boxes, APO/FPO addresses, or international destinations at this time.
Order processing
Orders are processed Monday through Friday, excluding U.S. federal holidays. Most orders are prepared and handed to the carrier within 1–2 business days after your order is placed. Orders placed after 12:00 PM (ET) on a business day, or on a weekend or holiday, will begin processing on the next business day.
Delivery time
Once your order leaves our warehouse, delivery typically takes 3–5 business days within the contiguous United States. Please allow additional time for remote areas or during peak seasons. The estimated delivery window shown at checkout is based on the carrier’s standard service and is not a guaranteed delivery date.
Shipping cost
Standard shipping is free on all orders shipped within the contiguous United States. There are no handling fees added at checkout.
Carriers
We work with established U.S. logistics carriers. The specific carrier for your order is selected based on your delivery address and the size of your package, and may vary from order to order. Once your order ships, you will receive a shipping confirmation email with tracking information so you can follow your package.
Tracking
Tracking numbers are usually active within 24 hours of shipment. If your tracking has not updated within 3 business days, please contact us at info@birdiesmall.my with your order number.
Lost, delayed, or damaged packages
If your tracking shows delivered but you cannot locate your package, please check with neighbors and your local carrier facility first. If the package is still missing, contact us within 7 days of the delivery scan. For items damaged in transit, please contact us within 48 hours of delivery and include photos of the item and the packaging so we can resolve the issue.
Incorrect addresses
Please double-check your shipping address at checkout. If you need to change an address after ordering, contact us immediately. Once an order has shipped, we are unable to redirect it.