Last updated: September 23, 2026
30-day return window
We want you to be satisfied with your purchase. If something isn’t right, you may request a return within 30 calendar days of the delivery date.
Return conditions
To be eligible for a return, the item must be:
- Unused and in the same condition in which you received it
- In its original packaging, with all tags, inserts, and accessories included
- Free from signs of wear, washing, alteration, or damage caused after delivery
Items that arrive defective or damaged, or that were shipped in error, are always eligible for return or replacement within the same 30-day window — please contact us and we will make it right.
How to start a return
Email info@birdiesmall.my with your order number and the reason for the return. We will reply with return instructions and the return address. Please do not send items back before contacting us.
Return shipping
Return shipping is free for eligible returns within the contiguous United States. We will provide you with a prepaid return label or equivalent instructions. There is no restocking fee.
Return address
Birdies Mall
14213 Carver Drive
Carrollton, VA 23314
United States
Refunds
Once your return is received and inspected, we will process your refund within 1–2 business days. The refund is issued to your original payment method. Please allow 7–10 business days for the refund to appear on your statement, depending on your bank or card issuer. Shipping charges, if any were applied, are refunded only when the return is due to our error or a defective item.
Exchanges
Because our inventory moves quickly, we do not process direct exchanges. If you would like a different item or size, please return the original item for a refund and place a new order.
Non-returnable items
For hygiene and safety reasons, certain items may not be returnable. If an item is not eligible for return, this will be stated on the product page before purchase. Final-sale items are not eligible for return unless they arrive damaged or defective.
Late or missing refunds
If you have not received your refund within 10 business days after we confirmed processing, please check with your bank or credit card company first, as posting times vary. If you still need help, contact us at info@birdiesmall.my.